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Terms and Conditions
  This is an overview of our Terms and Conditions. A full written version is available on request. Terms and Conditions are subject to change without notice.
 
CATALOG 
LISTINGS		 Most products listed on this website are available, at out stocking location in Frederick, Maryland. On occasion slow moving items may have to be brought in from our sister company in Germany. All specifications and descriptions are current, as of the time of publication. Product listings, specifications, availability and pricing are subject to change without notice. Detailed drawings are available on this website and directly from company on request.
PRODUCT 
WARRANTY		 Phoenix Mecano Inc. warrants all its products to be free from defects in materials and workmanship. Phoenix Mecano's liability under this warranty shall be limited to ninety days after delivery of the product to the original purchaser. Disputed product must be returned to Phoenix Mecano with prepaid transportation charges. After examination by Phoenix Mecano, should the product be found to be defective we will repair or replace it from out factory. Any defect is to be determined by accepted testing methods at Phoenix Mecano Inc. Any returned product found to be defective would become the property of Phoenix Mecano, Inc.

Phoenix Mecano Inc. shall not be liable to the purchase for the cost of repairs, alterations, replacement, or any other expenses (including loss of profits, additional labor costs, r injury to persons or property caused by defective material or parts) incurred by the purchaser, their employees, or agents.  One exception would be where Phoenix Mecano had previously authorized such repairs, alterations, or consequential damages.

This warranty shall not apply to products, which have been altered or repaired, except by Phoenix Mecano, Inc., or which have been subjected to misuse, negligence, or accident, including the use or operation of the products while parts are loose, broken, out of order, or damaged by the elements.
PRICING
 Rose+Bopla offers standard OEM pricing base on quantity price breaks. For pricing information please contact our Rose+Bopla sales staff or your local distributor. Prices are subject to change without notice.

Submit your drawings for pricing information on our secondary services, such as, CNC machining, painting, EMC/RFI spray shielding, silk-screening, chemical coating, and engraving...just to mention a few of the customizing services we offer.
RETURNS 1. All returns must be accompanied by an RMA (return merchandise authorization). Please call
    your inside salesperson for an RMA number. Invoice or Packing Slip number must accompany
    return.
2. All returns due to customer error must be made within 30 days from the date of the invoice.
3. Warranty returns must be made within 90 days from the date of the invoice.
4. All returned product must be in resalable condition and in the original carton.
5. Off-the-shelf parts, returned due to customer error, are subject to a minimum 15% restocking 
    charge.
6. Defective merchandise returns are evaluated on an individual basis.
7. Parts that have been modified and special order items are not returnable.
METHODS OF PAYMENT Rose+Bopla has four methods of payment; Net 30 day credit, C.O.D, credit card and pre-payment.


 
NET 30 
ACCOUNTS		 Net 30-account status is generally granted to qualified customers with appropriate credit and banking references. Terms of payment are net 30 days. Past due accounts are subject to late payment charge of 1½% per month.

 
C.O.D. 
ACCOUNTS		 C.O.D. orders for product that has value added operations performed by Rose+Bopla require 50% down payment at time of order. The balance will be collected at time of shipment.

 
CREDIT CARD ACCOUNTS Rose+Bopla accepts American Express, Discover, Master Card, Visa, or electronic funds transfers.


 
PREPAYMENTS Payments can be made electronically directly to our bank account. Please contact an Accounts Receivable representative for our banking information.

 
TO OPEN A 
NEW ACCOUNT		 To open a new account, please complete the credit application form located at the bottom of this page. Fill out all references for credit contact. Names, addresses and telephone numbers will speed processing of your application. Rose+Bopla must have the credit application filled out in writing and signed BY CUSTOMER ONLY. Applications may be mailed or faxed (301-696-9493) to our Accounting Department in order to process a credit request. Please allow sufficient processing time.

 
SALES TAX We are required by law to charge and collect Maryland sales tax. If you wish to avoid us charging state sales tax, you must submit a state sales tax exemption certificate annually to Rose+Bopla. Sales tax will always be charged unless otherwise indicated.
MINIMUM 
ORDER		 All orders are subject to a minimum order. If your order is an off-the-shelf shipment of a standard product, the minimum order is $100.00.

 
SHIPMENT 
DAMAGE		 Our products are inspected and carefully packed for shipment. In the event an item is damaged in shipment, you must submit a claim to the carrier within 15 days of delivery. We advise that you unpack and inspect all merchandise immediately upon receiving it. If damage does not become apparent until the shipment is unpacked, keep the shipping carton and make a request within 72 hours for inspection by the carrier’s agent and file a claim with the carrier. Any external evidence of loss or damage must be noted on the freight bill. Failure to do this will result in the carrier refusing to honor the claim. Rose+Bopla will not be responsible for shipment damage or lost parts due to such damage.
DELIVERY Items are shipped F.O.B. Frederick, Maryland. All orders are shipped UPS unless the weight prohibits shipment by this method. On heavier shipments we will attempt to ship by the carrier of your choice.

 
SAME DAY SHIPMENT All orders to be shipped Air and received by 4 p.m. EST are shipped the same day. All UPS shipments are prepaid and charges added to your invoice, unless otherwise requested.

 
LARGE ITEMS
AND SPECIAL HANDLING		 For heavy shipments, common carrier truck is the most economical. Charges are F.O.B. shipping point and the product is shipped freight prepaid and charges are added to your invoice, unless otherwise requested.

 
BLANKET
ORDERS		 1. A “Blanket Purchase Order” is an agreement between two parties, “Seller/Buyer” to purchase a 
    specific quantity or products over a specified period of time “Not to Exceed 12 Months”.
2. Blanket Orders cannot be changed or canceled without 90-day advance written notice. Customer
    will be responsible for all parts manufactured for shipment within this 90-day period.
3. Blanket Orders canceled for standard enclosures will result in customer being billed back for the 
    difference between the price break of quantity received, versus total quantity ordered.
4. Blanket Orders for modified or special order products must state Non-cancelable/Non-returnable
    on the Purchase Order.
5. All Blanket Orders must have firm ship dates stated on the Purchase Order for every release.